1. Who do I contact for ordering by phone or fast customer service 9 am - 6 pm, CST (Mon-Fri)?
Phone: (713) 995-5500
Sales/Orders: orders@jonevac.com
Questions: hello@jonevac.com
2. Is JonEvac® brand the same as the older Jon-E-Vac name I used to see?
Absolutely! We just updated the brand name, website, and social media
channels in 2021. Same great products and same great company!
3. Where can I buy JonEvac® for my home?
Visit our home product page at https://jonevac.com/product/jonevac-for-your-home/
4. Where can I buy JonEvac® for my business, office, or restaurant?
Visit our commercial product page at https://jonevac.com/product/jonevac-for-your-business/. If you are interested in Bulk orders, go to https://jonevac.com/commercial/.
5. What do I get with the JonEvac® for my Home (ESC-101/JS-002M)?
The JonEvac® system package for residential restrooms includes: a ventilated
closed-front elongated toilet seat with lid, a fan housing unit with charcoal filter
that kills odor causing bacteria, two air vacuum hoses, and a 110-240v power
adapter.
6. What do I get with the JonEvac® for my Business (ESC-202/JS-oo2M)?
The JonEvac® system package for commercial restrooms includes: a ventilated
open-front elongated toilet seat without lid, a fan housing unit with charcoal
filter that kills odor causing bacteria, two air vacuum hoses, and a 110-240v
power adapter.
7. How much does shipping cost?
Shipping is a flat rate of $29.99 per unit for the JonEvac® residential or commercial system within the contiguous United States. Please call our customer service, 713-995-5500 or email orders@ JonEvac®.com for shipping rates for Alaska, Hawaii, and international shipments.
8. Where can I find installation instructions?
Complete installation instructions are included inside the shipping box of your
new JonEvac® ventilated toilet seat. You can also watch the installation video on
our website, www. JonEvac®.com for a step-by-step explanation of the
installation process.
9. Is JonEvac® UL-approved?
All components used in the JonEvac® product are UL approved.
10. Do I need an electrical outlet to power my JonEvac?
Yes. Please contact your local licensed electrician to install a GFCI electrical outlet next to your toilet bowl, or contact our customer service (Phone: 713-995-5500 or Email: hello@Jonevac.com) for a quote on a turn-key installation of your JonEvac® ventilation system.
11. Is a GFCI outlet required?
A GFCI outlet is recommended because of the proximity to water sources in your bathroom. Please refer to local building and safety codes.
12. Does JonEvac® come with a remote on/off switch or button?
No, JonEvac® comes with a 5’ long wire and a power plug to plug into an electrical
outlet. Your electrician can install a wall switch or a motion sensor switch (your
choice) to control the power supply to the electrical outlet where your JonEvac
system is plugged in. The electrical outlet should be installed within 1-2’ from
your toilet bowl.
13. How often do I need to replace my charcoal filters in the fan housing unit?
For best performance, the charcoal filter cartridge should be changed after 1 year or 2,400 hours of operation, whichever comes first. Your nose is the best indicator of when the filter needs to be changed.
14. Is it hard to change out these filters? Are there instructions for this? Where can I find them?
The filter is easy to change and the printed manual that comes with the JonEvac
replacement filter (JS-002M) explains how to change it.
15. How do I install my new JonEvac? Are there instructions for a handyman or plumber to perform my installation?
Yes, simple printed instructions are included with every JonEvac® system we ship
from the factory. Also, you can watch the installation video on our website for a
step-by-step explanation of the installation process.
JonEvac® installation is as simple as changing your toilet seat, connect the two air
vacuum hoses between the new JonEvac® toilet seat and the fan-housing unit,
and plug the power plug into an electrical outlet.
16. Does JonEvac® offer a product guarantee?
We’re so confident you will love your JonEvac®, we’re offering a 30-day money
back guarantee!
If you’re not satisfied with your JonEvac® product, simply return it within 30 days
of the original date of purchase, and we’ll happily give you a 100% refund on
your purchase.